Frequently Asked Questions
Q. How long will my order take to be sent out?
A. Orders are sent out in 0 to 2 business days (excludes weekends/ public holidays) unless advised differently at checkout.
Q. How long will my order take to be delivered?
A. There are 2 options available for delivery;
- Standard Tracked Shipping (arrives within 6 – 8 business days of order being shipped)
- Expedited Tracked Shipping (arrives within 3 – 4 business days of order being shipped)
You can select the shipping method you prefer at checkout once the delivery details have been entered.
Q. Can I track my order?
A. Yes, all shipping is tracked and you will be sent tracking information once your order has been shipped.
Q. What should I have engraved?
A. The most important thing, is the reason for the bracelet or necklace, so this could be a medical condition, allergy, medication or ICE (In Case of Emergency) contact details. If there is room, we recommend you include your name on the ID. Try to keep your information easy to read. If you are unsure what to have engraved, speak to your doctor to find out what they think you should have included as they will be best placed to tell you the exact requirements for your needs.
Q. How much information can I have engraved?
A. The engraving limit can vary from item to item as some products have a larger engraving space than others. In the item description, it will detail how many characters you can have. As you type in the details, it will also show you how many characters you are using and turn red if you go over the limit.
Q. I want a larger/ smaller size than is listed?
A. On some styles, such as stainless steel and titanium items, we may be able to offer a custom size, just send us your requirements. Unfortunately, on silicone items we’re unable to offer different sizes to those shown online.
Q. Can I have the information engraved in a different language?
A. We can engrave in any language you require. Just enter the details exactly as you would like them engraved when you place the order online.
Q. Do you proofread/ check spelling of the information I enter before sending items out?
A. Unfortunately, due to the semi-automated process in which we send orders out we are unable to check the spelling for each item. Please check the details you have entered carefully before ordering as once an order has been placed we may be unable to alter it.
If we have not answered your question then please contact us by email to custserv@theidbandco.com